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Untangling Blog

blogging on UX, Design & Legal Tech...
August 13, 2013
2

“I want a faster horse!” (or: why you can’t always trust what people say)

By Kate Simpson | Insights, User Experience (UX) | No Comments
Faster Horses

“If I had asked people what they wanted, they would have said faster horses.”

I’m not using this apocryphal quote to suggest that we shouldn’t ask people working in a law firm what they want from their systems and tools. Rather, I’m using it to make the point that, “what people say they will do, compared to what they actually do is notoriously unreliable.” (Macadamian)
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Recent Posts

  • The Speed of Change (Spoiler Alert: It’s Slow) – Kate Simpson on Slaw.ca (http://www.slaw.ca/2014/04/08/the-speed-of-change-spoiler-alert-its-slow/)
  • Design for Findability Not Just Search: Kate Simpson on Slaw.ca (http://www.slaw.ca/2014/01/28/design-for-findability-not-just-search/)
  • Legal Innovation: What’s It Going to Take? Kate Simpson on Slaw.ca: (http://www.slaw.ca/2013/12/16/legal-innovation-whats-it-going-to-take/)
  • Lean as a Process Catalyst for Legal Technology: Kate Simpson on Slaw.ca (www.slaw.ca/2013/10/02/63439/)‎
  • ILTA 2013 in Fabulous Vegas

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About Tangledom

Tangledom is a design-led consultancy specializing in information architecture, user experience & design thinking.
We use new, lean & creative approaches to increase the success rate of your Legal IT & KM projects.

Find out more about these approaches by checking out our blog and looking at the Consulting Services we provide: UX SWOT Analysis, Problem-Solving Workshops, and Knowledge Design.

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  • Home
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Latest from our Blog

  • The Speed of Change (Spoiler Alert: It’s Slow) – Kate Simpson on Slaw.ca (http://www.slaw.ca/2014/04/08/the-speed-of-change-spoiler-alert-its-slow/) April 8, 2014
  • Design for Findability Not Just Search: Kate Simpson on Slaw.ca (http://www.slaw.ca/2014/01/28/design-for-findability-not-just-search/) January 28, 2014
  • Legal Innovation: What’s It Going to Take? Kate Simpson on Slaw.ca: (http://www.slaw.ca/2013/12/16/legal-innovation-whats-it-going-to-take/) December 16, 2013
  • Lean as a Process Catalyst for Legal Technology: Kate Simpson on Slaw.ca (www.slaw.ca/2013/10/02/63439/)‎ October 8, 2013

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  • Home
  • About
    • About Me
    • About Tangledom
  • Untangling Blog
  • Consulting Services
    • UX SWOT Analysis
    • Problem-Solving Workshops
    • Knowledge Design