Knowledge Design

Designing for Knowledge Interactions

The What?:

Add a layer of design thinking to your KM initiatives by putting lawyers at the centre of your KM services to:
  • increase usage and adoption of your systems
  • get the right things built and deployed in the first place
  • maximise the value from your KM activities and investments
Law firms call Kate when they’re fed up with delivering poorly designed, unusable and confusing systems and experiences for their lawyers. They know there must be another way that focuses on real lawyer needs, ease of use and return on investment.

The How?:

  • strategy workshops using Tangledom’s Knowledge Design Matrix & Canvas to plot workstreams and strategic direction
  • on-call usability and findability expertise on your knowledge workstreams
  • running discovery and design workshops to embed lawyer-centred design processes and techniques into your project lifecycles